You can access your veterinarian through VetNX, whether from your home, office, or on the go – 24/7/365. Our certified veterinarians can be accessed either by phone or secure video to help treat any non-emergency medical conditions.
No. VetNX is designed to handle non-emergency medical issues. You should not use VetNX if your pet is experiencing a medical emergency. In case of a medical life threatening emergency, you should visit an animal clinic immediately. While VetNX is not intended to replace your primary care veterinarian, a virtual doctor’s appointment can sometimes substitute urgent care and an emergency animal clinic visit.
Our vets are trained to treat a wide range of conditions through VetNX.
You can easily sign up or activate your account by downloading our Mobile App, available on Google Play.
You can start using VetNX immediately after you sign up and activate your account. Sign up and activation are totally free. If you are asked to pay, you will only be asked for your credit card information when you visit with a veterinarian. Once your VetNX account is activated, you can browse veterinarian profiles, view available appointment times, and schedule an appointment with the veterinarian of your choice. Be sure to fill out your pet’s profile to better prepare for your appointment with your veterinarian.
VetNX is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use VetNX anytime your pet has a non-emergency medical condition, are unavailable to see your veterinarian, or when you simply prefer a convenient, cost effective alternative to an animal clinic visit.
Getting started is totally free. If you are required to pay, you will only be charged after you choose to consult with a veterinarian and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. VetNX accepts most major credit and debit cards.
Yes. VetNX can be accessed on most mobile devices with an Internet connection. Our VetNX Mobile App is available for download in the Google Play Store.
All VetNX veterinarians are certified with an average of 5-years experience. Our veterinarians are able to treat a wide range of conditions. Following each consultation, pet parents are given a survey to evaluate their veterinarian and appointment. The results are analysed and reviewed for quality assurance and used as part of our continuous improvement process. Selected veterinarian consultations are also reviewed by our internal veterinary board.
Yes, if the VetNX veterinarian believes medication is warranted for your pet, he or she can write a prescription for medications, which can be sent to you directly. As soon as your consultation is over, your prescription will be sent electronically and delivered to you on the same day. All e-prescriptions are fully compliant and include all required information.
Confidentiality is a respected part of VetNX’s Code of Ethics. We take your privacy seriously. Laws are also in place to protect your privacy.
Don’t see your question? Don’t worry, just call us at 9856-7848. We have highly trained health service specialists standing by to take your call, 24/7/365.